At Ascend we put our customers at the heart of everything we do. We take your needs seriously and with strong technical knowledge and a friendly smile, our support team is always here to help.

Online Resources

Getting help has never been easier. Need a quick way to get a refresher? You can Search for Help directly in Ascend - just click the (?) and head to Search Help.

We also have our online Help Centre - yep, you can access this directly from Ascend as well, but it’s also a great idea to bookmark this on your practice computers so everyone can access it from anywhere.

Our Help Centre has hundreds of useful articles and we’re always adding to it!

Raising a support ticket

The best way to raise a support request is to Submit a Request via our Help Centre.

As you’re typing your issue it will prompt you with any relevant answers or information that could solve your issue on the spot.

If you still can’t find what you’re looking for, send us your query and we’ll get back to you as soon as we can.

Send us an Email

You can always email the team at: Ascend@henryscheinone.com.au

If you send us an email we’ll call you back as soon as someone is available. In your email, sending us screenshots or additional information about your issue can help us solve it as fast as possible.

Chat with us

Calling phone support is so 2010. We're excited to be able to chat to you live - just hit the little blue icon in the bottom right hand corner! If we do need to phone you, we’ll give you a call you back to ensure you're not waiting in the queue.